Culture and communication in the global hospitality workplace Essay

Culture and communication in the global cordial reception workplace - Essay ExampleThus, in order to improve the productivity of hotel business, it is obligatory to understand the consumers needs. It is worth mentioning that in order to overcome the cultural conflicts and mis accords, an intellectual training program was introduced in 1960 (Gong, 2008). The primary goal of this intellectual training program was to avoid the clash of different cultural value and norms. The training also helps to improve the performance of employees and efficiency of an organization (Gong, 2008). Contextually, the objective of this essay is to identify the relevancy of culture and communication to the global hospitality workplace.Cultural conflicts occur at instances when people stop communication with other who belongs from different cultures, which leads to miscommunication or break of further communication. In hospitality industry, the management body requires understanding the varied needs and d emands of customers from different cultures, and wherein only good communication skill can help them to append their understandings. This in turn supports the organization to increase its productivity. However, it is also required for the managers to identify the causes of conflicts and solve those accordingly. The managers should also expatiate an intellectual communication skill to be successful in the global hospitality market (Gong, 2008).In the hospitality management process, there are four rules to establish intellectual communication skill. One of much(prenominal) rules is that it is necessary to understand the cultural differences. Moreover, it is also needed to describe or evaluate others behavior. It is also important to understand the viewpoints of other people. In addition, one should not hesitate to gather entropy of others and their culture as it reduces the possibility of misinterpretation or miscommunication. Communicating effectively in a hospitality